"Malaysia Airlines got perfect scores for seat comfort and service efficiency. It even banned children in some areas of its planes," Business Insider said in the article entitled "The 20 best airlines in the world", dated April 26.
Journalists from the news site, Max Rosenberg and Alex Davies, said the findings were based on Skytrax's value of in-flight experience, based on ratings for seat comfort, in-flight entertainment, cabin cleanliness and condition, quality of meals served and service efficiency.
The article looked at dozens of major international airlines that fly long-haul routes on economy travelling, which the writers quipped was "often a horror show", although not all airlines were equal.
Business Insider also commended MAS for its "On-time performance", where it received 74 points for punctuality, the same score as Singapore Airlines, which clinched first place in their article.
However, it added "economy travellers will still risk having their seat backs kicked by toddlers".
The article sourced the time performance score from global flight tracker and travel planning portal, Flightstats.com.
The data collected on international departures and arrival times were recorded between Feb 15 and April 15.
Singapore Airlines received a near perfect score of 98 points for "In-flight experience".
"Singapore Airlines offers far and away the world's best economy experience.
"Employees are trained to treat everyone with care and respect, and that makes all the difference.
"Add in the fact that Singapore Airlines scored 100 for seat comfort, cabin cleanliness and in-flight entertainment, and it's easy to see why it's number one."
Virgin America was ranked third in the article, followed by Qatar Airways in fourth place.
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