World Airlines Awards 2014

Cathay Pacific Airways is named the World's Best Airline in the 2014 World Airline Awards, which were held today in front of a packed audience of highest profile airline industry leaders at Farnborough International Airshow.

The World Airline Awards are regarded as a benchmark of Passenger Satisfaction levels of
airlines throughout the world - delivering a unique survey format based on analysis of business
and leisure travellers, across all cabin travel types (First, Business, Premium Economy and
Economy class passengers). The World Airline Awards are not subscriber based or a profit-driven
award programme. The survey transparency and global survey coverage distinguish the awards
as a most prestigious and respected quality recognition for the world airline industry.
"These 2014 World Airline Awards coincided with the 25th Anniversary of Skytrax, and this event was the perfect opportunity to reward excellence in our industry" said Edward Plaisted, CEO of Skytrax. "We were privileged to stage the Awards at the historic Wind Tunnel venue as part of Farnborough International Airshow, and the global respect for the awards was demonstrated by a record attendance of airlines from around the world."

THE 2014 AWARDS SURVEY

The World Airline Customer Survey operated between August 2013 and May 2014, during which
time 18.85 million customer surveys were completed. The Survey covers full-service and low-cost
airlines. More than 105 nationalities participated in the survey, covering over 245 airlines, from
large international airlines to smaller domestic carriers. The surveys measure standards across 41
key performance indicators of airline front-line product and service.

THE WORLD'S BEST 20 AIRLINES - 2014 

1 Cathay Pacific Airways 

2 Qatar Airways 

3 Singapore Airlines 

4 Emirates 

5 Turkish Airlines 

6 ANA All Nippon Airways 

7 Garuda Indonesia 

8 Asiana Airlines 

9 Etihad Airways 

10 Lufthansa 

11 Qantas Airways 

12 EVA Air 

13 Swiss 

14 Thai Airways 

15 Virgin Australia 

16 Air New Zealand 

17 British Airways 

18 Malaysia Airlines 

19 Hainan Airlines 

20 Bangkok Airways

THE WORLD'S BEST LOW-COST AIRLINES 

1 AirAsia 

2 AirAsiaX 

3 Norwegian 

4 Jetstar Airways 

5 Indigo 

6 easyJet 

7 WestJet 

8 Virgin America 

9 Jetstar Asia 

10 Scoot 

THE WORLD'S BEST AIRLINE CABIN CREW 

1 Garuda Indonesia 

2 Cathay Pacific Airways 

3 Singapore Airlines 

4 Asiana Airlines 

5 Malaysia Airlines 

6 Qatar Airways 

7 EVA Air 

8 ANA All Nippon Airways 

9 Thai Airways 

10 Hainan Airlines 

THE WORLD'S BEST REGIONAL AIRLINES 

1 Bangkok Airways 

2 Dragonair 

3 Aegean Airlines 

4 SilkAir 

5 Porter Airlines 

6 Copa Airlines 

7 jetBlue Airways 

8 Tianjin Airlines 

9 Alaska Airlines 

10 Shenzhen Airlines 

THE WORLD'S BEST AIRLINE INFLIGHT ENTERTAINMENT 

1 Emirates 

2 Singapore Airlines 

3 Turkish Airlines 

4 Qantas Airways 

5 Cathay Pacific Airways 

6 Virgin Atlantic 

7 Qatar Airways 

8 Air New Zealand 

9 Virgin Australia 

10 Etihad Airways 

THE WORLD'S BEST AIRLINES IN FIRST CLASS 

1 Singapore Airlines 

2 ANA All Nippon Airways 

3 Etihad Airways 

4 Cathay Pacific Airways 

5 Emirates 

6 Lufthansa 

7 Qantas Airways 

8 Qatar Airways 

9 Garuda Indonesia 

10 Japan Airlines 

THE WORLD'S BEST AIRLINES IN BUSINESS CLASS 

1 Qatar Airways 

2 Cathay Pacific Airways 

3 Singapore Airlines 

4 Oman Air 

5 Turkish Airlines 

6 Qantas Airways 

7 Etihad Airways 

8 Garuda Indonesia 

9 Emirates 

10 Hainan Airlines

THE WORLD'S BEST AIRLINES IN ECONOMY CLASS 

1 Asiana Airlines 

2 Garuda Indonesia 

3 Turkish Airlines 

4 Qatar Airways 

5 Cathay Pacific Airways 

6 Singapore Airlines 

7 EVA Air 

8 Oman Air 

9 Emirates 

10 Thai Airways 

THE WORLD'S BEST FIRST CLASS AIRLINE LOUNGES 

1 Air France 

2 Lufthansa 

3 Cathay Pacific Airways 

4 Etihad Airways 

5 Thai Airways 

6 Qatar Airways 

7 British Airways 

8 Emirates 

9 Qantas Airways 

10 Singapore Airlines 

THE WORLD'S BEST BUSINESS CLASS AIRLINE LOUNGES 

1 Qatar Airways 

2 Turkish Airlines 

3 Cathay Pacific Airways 

4 Qantas Airways 

5 British Airways 

6 EVA Air 

7 Virgin Atlantic 

8 Etihad Airways 

9 Emirates
10 Singapore Airlines

5-Star Airline rating recognises high standards of Airport and Onboard Product, together with consistent and high standards of Staff Service delivery in Airport and Cabin service environments. The 5-Star Airline rating recognizes airlines at the forefront of product and/or service delivery excellence.

STAR RATING AIRLINE   (view rating) COUNTRY REGION 5 ANA All Nippon Airways Japan Asia 5 Asiana Airlines South Korea Asia 5 Cathay Pacific Airways Hong Kong Asia 5 Hainan Airlines China Asia 5 Malaysia Airlines Malaysia Asia 5 Qatar Airways Qatar Middle East 5 Singapore Airlines Singapore Asia

A key factor behind 5-Star Airline Rating is the airline's ability to deliver a truly consistent and high quality of Product and Service. A great product is not by itself the key to a 5-Star Airline rating, and Skytrax Star Rating also places great emphasis on the Quality of front-line service an airline provides. A 5-Star Airline rating recognises airlines whose front-line staff (across airport and onboard experience) deliver a true and consistent 5-Star standard of service delivery.